Yes, I link to a report that clarifies the misreporting. But the main details stand. A woman was murdered and raped in a busy apartment complex with several people hearing her and some even seeing her and doing nothing.
I also cite several other cases where people did nothing when somebody needed help. I could also cite George Floyd or Eric Garner or countless other cases.
Most people, in crisis situations, don't help. This isn't an indictment of human nature, it's just a fact.